IT’s goal is to provide complete IT asset Life Cycle Management,
maximize system up time and minimize time to resolve issues if
and when they occur. Our full services option provides comprehensive
services for desktops, servers, networks, and databases including
preventive maintenance for desktops, providing help desk services
with a web based Trouble Ticketing System.
can choose our Desktop Preventive Maintenance Plan along with
Server Monitoring option to match your budget. If the full services
portfolio goes beyond your budget requirements you may still
wish to use our tools for an in-house team to carry-out full
services. Whatever plan you choose, we can get you started immediately
with minimal training. You have the option to quit within a quarter.
You can rely on us for top-of-the-line consulting services for
sizing and implementation of MS Exchange, Databases, Network
Infrastructure and much more.
few services are mentioned in more detail for you to get a grasp
on the same:
and Server administration and Desktop preventive maintenance
Our Desktop and Server administration provides services such as: routine user
and group administration, setting up individual home directories and shares,
configuring printers, sending messages to users, start/stop a service or a
process and change properties. Most of the jobs are carried out remotely using
a secure remote control provided by SAAZ. This provides us a unique secured
methodology to take remote control of an ailing desktop as if your administrators
were actually sitting at the user's desk.
tools can scour your IT environment (desktops and servers) to
determine what is and what is not present in the desktop and
server. You can figure out what operating system, hot-fixes,
the system has; what kind of processor, the amount of memory,
how big is the hard drive, the type of monitor, keyboard and
a whole slew of greater esoteric items like network IP addresses,
ports, protocols and adapter configurations, shares, user names,
group configurations, etc.
this information can be categorized and used during capacity
planning discussions. We also provide change configuration reports,
which help track the complete life cycle of an asset you may
possess. Our full services include software deployment and OS
upgrade services too.
desktop preventive maintenance services include regular maintenance
of a desktop. Services included under this are: cleaning up internet
debris and temp files once a week, update for latest anti-virus
signature everyday, weekly repair of registry and spyware removal
and patch assessment and deployment of critical patches on each
desktop on weekly basis.
are kept informed on each and every action that is taken on your
IT Assets including monthly reporting on Asset inventory, asset
change configuration, and details of preventive maintenance carried
out on each asset including Trouble Tickets raised by end users
and actions taken to resolve them.
monitoring, alerts and notification services
Inerteq IT's Managed Services are focused to keep your IT systems
operational, available and secure so you can concentrate on the
everyday demands of expanding your business, managing costs and
increasing revenues. Inerteq IT is here to help you realize the
productivity gains and ROI you expect from your computer systems.
services include the following:
& basic fixes
for DNS, DHCP, and TS, etc.
response time monitoring
custom performance parameters
health check and analysis of key trends
assessment & management
maintenance (both OS and Exchange)
definition and prevention
tuning and cleaning
calls related to server issues or application issues
provide a rich reporting console to view base level and policy
level analysis. You will receive reports related to server health
check comprising of server availability, resource utilization
for CPU, memory and disk space; a level 2 report comprising of
event log analysis and in-depth utilization analysis.
from monthly reporting, we provide server error analysis reporting
as and when errors are encountered along with trouble ticket
information and escalations. Our performance reports for Oracle
monitoring along with executive reporting would provide you information
related to processes, memory efficiency, instance, sessions,
object maintenance, transactions, table growth and many more
Network monitoring, alerts and notification
Inerteq IT makes an attempt to know the problem by monitoring
a network 24/7, before it is too late. We monitor a network for
its link latency, packet loss, availability, traffic, bandwidth
utilization; and device CPU load, memory and disk space utilization
monitoring tools provide facility to configure traps for SNMP
events. Alerts would be sent when traps are received. With the
help of a built in MIB compiler, our tool is ready to monitor
any device router, switches, hubs, UPS, etc., so long as the
MIB's are available from the equipment manufacturer.
provide our customers with trend reports. Graphs can plot parameters
like: traffic, CPU load, voltage on a UPS and many more. Data
is made available in line, bar, pie and distribution formats
for hourly, daily, weekly, and monthly figures. We
can export this data to a data mining tool and provide comprehensive
reports for capacity planning and analysis.